FAQs
1. How can I place an order on OUTSYN?
Browse our products, select your preferred size and quantity, add the product to your cart, and proceed to checkout.
Enter your shipping details, choose your available payment method, and complete your order.
Once your order is successfully placed, you will receive an order confirmation.
2. What payment methods do you accept?
We accept online payments through Cashfree.
Cash on Delivery (COD) may also be available for eligible orders and serviceable locations.
Available payment options may vary depending on your location and order.
3. Do you offer Cash on Delivery?
Yes, COD may be available for eligible orders across serviceable locations in India.
COD availability depends on factors such as your PIN code, order value, courier serviceability, and other operational conditions.
4. What is the shipping charge?
A ₹50 shipping charge is applicable to orders and will be displayed during checkout before you complete your purchase.
Any promotional free-shipping offer will be subject to its applicable terms.
5. How long does delivery take?
Orders are generally processed within 1–2 business days.
Estimated delivery time:
- Metro cities: 3–5 business days
- Other locations: 5–7 business days
- Remote locations: May take longer depending on courier serviceability
These are estimated timelines and may vary due to weather, courier delays, holidays, high order volumes, or other circumstances beyond our reasonable control.
6. How can I track my order?
Once your order has been shipped, you will receive tracking information through the contact details provided during checkout.
You can use the tracking link to check your shipment status.
If you haven't received tracking information within the expected processing period, contact us with your Order ID.
7. Can I cancel my order?
Yes. You can request cancellation at any time before your order is shipped or fulfilled.
Once the order has been shipped, cancellation may no longer be possible.
8. What is your return policy?
Eligible products can be returned within 7 days from the date of delivery, subject to our return conditions.
The product should generally be:
- Unused
- Unwashed
- In original condition
- With original tags and packaging
For complete details, please refer to our Refund, Return & Exchange Policy.
9. Can I exchange my product?
Exchange may be available for eligible size-related issues or incorrect products within 7 days from the date of delivery, subject to product availability and our exchange conditions.
For complete details, please refer to our Refund, Return & Exchange Policy.
10. What if I receive a wrong, damaged, or defective product?
If you receive a product that is different from what you ordered, damaged, or defective, contact us as soon as possible after delivery.
Please keep the product, packaging, and tags in their original condition.
11. Do I need to record an unboxing video?
We strongly recommend recording a continuous unboxing video before opening your package, especially if you suspect that the package or product may be damaged, defective, or incorrect.
The video should ideally show the sealed package, shipping label, package opening, and the product received.
The video may be requested as supporting evidence while reviewing a claim.
12. How long does a refund take?
Once an eligible return is received and inspected, the refund will be processed according to our Refund, Return & Exchange Policy.
For prepaid orders, eligible refunds are generally processed through the original payment method.
The time taken for the amount to reflect in your account may vary depending on the payment method, bank, or payment service provider.
13. What happens if my order cannot be delivered?
An order may be returned to OUTSYN if delivery fails because of:
- Incorrect or incomplete address
- Customer unavailability
- Unreachable phone number
- Repeated failed delivery attempts
- Customer refusal to accept the package
- Courier serviceability issues
If your shipment is returned, contact us with your Order ID so we can review the available options.
14. How can I contact OUTSYN?
For questions about your order, shipping, returns, exchanges, refunds, or products, contact us:
Email: contact@outsyn.in
Phone: +91 92174 87733
Please include your Order ID when contacting us about an existing order.
