Privacy Policy
Last Updated: 9 August 2026
At OUTSYN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit or purchase from our website.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with OUTSYN, we may collect information such as:
- Name
- Email address
- Phone number
- Shipping and billing address
- Order and purchase information
- Information provided when contacting our customer support team
- Payment and transaction-related information required to process your order
- Device and browsing information, such as IP address, browser type, operating system, pages visited, and similar technical information
- Cookie and similar tracking information
Payment transactions are processed through third-party payment service providers such as Cashfree. We do not intend to store complete payment card details on our own systems.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments and confirm transactions
- Arrange shipping and delivery
- Send order, shipping, and delivery updates
- Provide customer support
- Respond to questions and requests
- Manage customer accounts and order records
- Improve our website, products, services, and customer experience
- Detect and prevent fraud, abuse, or unauthorized activity
- Maintain the security and functionality of our website
- Comply with applicable legal and regulatory requirements
- Send promotional or marketing communications where you have provided the required consent or where otherwise permitted by applicable law
You may opt out of promotional communications by using the unsubscribe option provided in those communications or by contacting us.
3. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted service providers and other parties when necessary to operate our business, process orders, provide services, or comply with applicable laws.
These may include:
Cashfree — our payment service provider used to process online transactions.
Shiprocket and NimbusPost — our shipping and logistics service providers used to arrange, manage, track, and deliver orders.
Shopify — our e-commerce platform and website service provider that supports our online store, checkout, orders, customer accounts, and related services. Shopify states that it may process merchant customer data as a data processor for providing its services.
Meta and related advertising or analytics tools — where applicable, for advertising, marketing, measurement, and website analytics.
Other service providers — technology, analytics, customer-support, security, or other providers that help us operate and improve our business.
Government authorities, courts, law-enforcement agencies, or regulatory bodies — where disclosure is required by applicable law, legal process, court order, or where reasonably necessary to prevent, detect, investigate, or address fraud, security issues, or unlawful activity.
We aim to share only the information reasonably necessary for the relevant purpose and as permitted or required by applicable law.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Keep certain website functions working
- Improve your shopping experience
- Understand website usage and performance
- Measure marketing and advertising effectiveness
- Support analytics and related services
We may use third-party technologies, including advertising or analytics tools, where applicable.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.
5. Third-Party Services and Links
Our website relies on certain third-party services to provide payment, e-commerce, shipping, analytics, advertising, and other functionality.
These services may process personal information according to their own privacy policies and applicable terms.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices, security, or content of websites that we do not operate.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
Third-party providers used by OUTSYN may also maintain their own security measures and policies applicable to the information they process. For example, Cashfree describes security standards and measures in its own privacy documentation.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud or misuse
- Complying with legal, tax, accounting, or regulatory requirements
When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.
Our service providers may retain information according to their own retention obligations and applicable laws.
8. Your Privacy Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise questions or concerns about how your information is handled
Some information may need to be retained where required by law or where necessary for legitimate business purposes, such as completing transactions, preventing fraud, or resolving disputes.
To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
India's data-protection framework provides for rights and obligations relating to digital personal data, with implementation governed by applicable commencement notifications and rules.
9. Marketing and Advertising
OUTSYN may use digital marketing and advertising services, including Meta, where applicable.
These services may use cookies, pixels, or similar technologies to measure advertising performance, understand website activity, and improve marketing campaigns.
Where required, we will obtain the appropriate consent or provide available controls for such activities.
You can also manage certain advertising and cookie preferences through your browser or the relevant third-party platform.
10. Children's Privacy
Our website is intended for general consumers and is not knowingly directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, third-party providers, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the beginning of this page.
We encourage you to review this page periodically for the latest information about our privacy practices.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way OUTSYN handles your personal information, please contact us:
Email: contact@outsyn.in
Phone: +91 92174 87733
OUTSYN
India
