Returns & Exchange

We want you to be happy with your OUTSYN purchase. If something isn't right with your order, we're here to help.

1. Return Window

Eligible products can be returned within 7 days from the date of delivery, subject to the conditions mentioned in this policy.

To be eligible for a return, the product must generally be:

Unused and unwashed
In its original condition
With original tags attached
In the original packaging, where applicable

Products that do not meet the applicable return conditions may not be accepted.

2. Exchange

We may offer exchanges for:

Size-related issues
Wrong product received

Exchange requests must be submitted within 7 days of delivery.

For size-related exchanges, customers may request a different available size of the same product, subject to product availability.

All exchanges are subject to product availability and the eligibility conditions of this policy.

If the requested size is unavailable, we may provide an alternative resolution where applicable.

3. Wrong, Damaged or Defective Product

If you receive a product that is different from what you ordered, damaged, defective, or missing any item, please contact us as soon as possible after delivery.

Important: Unboxing Video Required

You must record a continuous unboxing video before opening your package.

For claims involving a wrong, damaged, defective, or missing product, an unboxing video recorded before opening the package is required as proof.

Without an unboxing video, a return or exchange request for such claims may not be accepted.

The unboxing video should ideally show:

The sealed package before opening
The shipping label and Order ID, where visible
The complete opening of the package
The product received
Any damage, defect, wrong item, or missing item

Please keep the product, tags, packaging, and other relevant materials in their original condition until your request has been reviewed.

4. How to Request a Return or Exchange

To request a return or exchange, contact us at:

Email: contact@outsyn.in
Phone: +91 92174 87733

Please provide:

Order ID
Reason for the return or exchange
Clear photographs of the product, where applicable
Unboxing video, where applicable or requested

Our team will review your request and guide you through the next steps.

Please do not send a product back without contacting our support team first.

5. Return & Exchange Review

Every return or exchange request is subject to our eligibility conditions.

Once your request is reviewed and approved, we will provide the applicable instructions for returning the product.

The returned product may be inspected before a return, exchange, or refund is approved.

6. Refunds

For eligible returns, refunds will be processed according to our Refund, Return & Exchange Policy.

For prepaid orders, eligible refunds will generally be processed through the original payment method.

For COD orders, eligible refunds may be processed through bank transfer or UPI after the required payment details are provided.

The time taken for the refund to appear in your account may vary depending on the payment method, bank, or payment service provider.

7. Non-Returnable Conditions

A return or exchange may not be accepted if:

The product has been used or washed.
The original tags are missing.
The product has been damaged after delivery due to customer use.
The product does not meet the applicable return conditions.
The return request is made after the applicable return window.
A wrong, damaged, defective, or missing-product claim does not have the required pre-opening unboxing video.

Any additional exclusions or special conditions are governed by our Refund, Return & Exchange Policy.