Refund Policy

At OUTSYN, we strive to deliver premium quality products. However, if something isn’t right, we’re here to help.

1. Returns Eligibility

You can request a return if:

  • Product is damaged, defective, or incorrect
  • Return request is raised within 3 days of delivery
  • Product is unused, unwashed, and in original packaging with tags

2. Non-Returnable Items

  • Used or washed products
  • Products without original tags/packaging
  • Items purchased during clearance or sale (if applicable)

3. Return Process

  • Email us at Contact@outsyn.in with:
    • Order ID
    • Issue details
    • Clear product images
  • Our team will verify and approve the request
  • Reverse pickup will be arranged (if applicable)

4. Refund Process

  • Once the product is received and inspected:
    • Refund will be initiated within 5–7 business days
    • Amount will be credited to original payment method

5. Cash on Delivery (COD) Orders

  • Refunds for COD orders will be processed via:
    • Bank transfer / UPI
  • Customer must provide correct payment details

6. Exchange Policy

  • We offer exchange for:
    • Size issues
    • Wrong product received
  • Exchange is subject to stock availability

7. Shipping Charges

  • Shipping charges are non-refundable
  • ₹[amount] may be deducted as return handling fee (if applicable)

8. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order
  • Once shipped, cancellation is not possible