Refund, Return & Exchange Policy

At OUTSYN, we strive to deliver quality products and provide a smooth shopping experience. If you receive a product that isn't right for you, we're here to help.

1. Return Eligibility

You may request a return within 7 days of delivery if:

The product is damaged, defective, or incorrect.
The product is unused and unwashed.
Original tags and packaging are intact.
The product is returned in its original condition.

Return requests submitted after 7 days from delivery may not be accepted.

2. Non-Returnable Items

The following products are not eligible for return:

Products that have been used or washed.
Products without their original tags or packaging.
Products damaged due to improper use or handling.
Products marked as Final Sale or specifically mentioned as non-returnable at the time of purchase.

3. Return Process

To request a return, contact us at contact@outsyn.in with:

Order ID
Reason for the return
Clear images of the product, where applicable

Our team will review the request and confirm whether the product is eligible for return.

Once the return is approved, we will arrange a reverse pickup where available or provide further return instructions.

4. Refund Process

Once the returned product is received and inspected, the refund will be processed if the return is approved.

For eligible prepaid orders, the refund will generally be processed to the original payment method.

The refund amount will be based on the amount eligible for refund under this policy.

Once a refund is initiated, the time taken for the amount to reflect in the customer's account may vary depending on the payment method, bank, or payment service provider.

5. Cash on Delivery (COD) Orders

For eligible COD refunds, since the original payment was made at the time of delivery, we may request the customer's bank account or UPI details to process the refund.

Customers are responsible for providing accurate payment details.

6. Exchange Policy

We may offer exchanges for:

- Size-related issues
- Wrong product received

Exchange requests must be submitted within 7 days of delivery.

For size-related exchanges, customers may request a different available size of the same product, subject to product availability.

All exchanges are subject to product availability and the eligibility conditions of this policy.

If the requested size or product is unavailable, we may provide an alternative resolution where applicable.

7. Return & Shipping Charges

For eligible returns, no separate return handling fee will be charged by OUTSYN.

Any shipping-related charges and their refund eligibility will be handled according to the applicable order and return circumstances.

For products that are damaged, defective, or incorrectly delivered, OUTSYN will provide an appropriate resolution after reviewing the issue.

8. Order Cancellation

Customers can request cancellation of their order at any time before the order is shipped or fulfilled.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may request a return after delivery, subject to this policy.

For prepaid orders that are successfully cancelled before shipment, the applicable refund will be processed to the original payment method.

9. Wrong, Damaged or Defective Products

If you receive a product that is different from what you ordered, damaged, defective, or has any issue, please contact us as soon as possible after delivery.

For wrong, damaged, or visibly defective products, we strongly recommend recording a continuous unboxing video before opening the package.

The video should clearly show:

The sealed package before opening
The shipping label and Order ID, where visible
The package being opened
The product received and any visible issue

The unboxing video may be requested as supporting evidence while reviewing a claim.

If you receive a product different from the one you ordered, please do not use or wash the product and keep the original packaging, tags, and product in the condition in which it was received.

To report the issue, please provide: