Shipping Policy
Last Updated: 9 August 2026
At OUTSYN, we aim to provide a smooth, reliable, and convenient delivery experience for our customers across India. Orders are processed and delivered through our logistics partners, including Shiprocket and NimbusPost, depending on service availability.
1. Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation.
Orders may not be processed on Sundays and public holidays.
Once your order has been shipped, you will receive shipping confirmation and tracking information through the contact details provided during checkout.
Processing may take slightly longer during sales, promotional periods, holidays, or periods of high order volume.
2. Shipping & Delivery Time
OUTSYN currently ships orders across serviceable locations in India.
Estimated delivery timelines are:
- Metro cities: approximately 3–5 business days
- Other locations: approximately 5–7 business days
- Remote or difficult-to-service locations: delivery may take longer depending on location and courier availability
Delivery timelines are estimated and not guaranteed delivery dates.
Actual delivery time may vary depending on the destination, courier serviceability, weather conditions, operational delays, public holidays, and other circumstances beyond our reasonable control.
3. Shipping Charges
A ₹50 shipping charge is applicable to orders, as displayed during checkout.
The applicable shipping charge will be shown to the customer before the order is completed.
If OUTSYN introduces any free-shipping promotion or offer, the applicable terms and conditions of that offer will be displayed separately.
4. Cash on Delivery (COD)
Cash on Delivery (COD) may be available for eligible orders and serviceable locations across India.
COD availability may depend on:
- Delivery PIN code
- Order value
- Product availability
- Courier serviceability
- Other operational factors
Customers must provide a valid delivery address and contact number when placing a COD order.
Repeated refusal, fake orders, or unsuccessful COD deliveries may result in restrictions on future COD orders.
5. Order Tracking
Once your order has been shipped, tracking information will be shared through the contact details provided during checkout, where available.
You can use the tracking information to check the status of your shipment.
If you have not received tracking information within the expected processing period, please contact us with your Order ID.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their operational procedures.
Customers should ensure that someone is available to receive the order at the provided delivery address.
If the courier is unable to deliver the order because of customer unavailability, an incorrect address, an unreachable phone number, or repeated failed delivery attempts, the shipment may be returned to OUTSYN.
7. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- High order volumes
- Sales or promotional periods
- Weather conditions
- Courier or logistics issues
- Public holidays
- Remote or difficult-to-service locations
- Incorrect or incomplete delivery information
- Transportation or operational disruptions
- Circumstances beyond our reasonable control
If we become aware of a significant delay, we will make reasonable efforts to provide an update.
8. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
- Full name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Contact number
OUTSYN may not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If an order is returned because of an incorrect address or repeated failed delivery attempts, any further shipping or re-shipping arrangements will be handled according to the circumstances of the order.
9. Undelivered or Returned Shipments
An order may be returned to OUTSYN if:
- The customer is unavailable after the courier's delivery attempts.
- The address provided is incorrect or incomplete.
- The customer refuses to accept the shipment.
- The courier cannot service the provided location.
- Other delivery-related issues prevent successful delivery.
If a shipment is returned to us, please contact contact@outsyn.in with your Order ID.
Any re-shipping arrangement, additional shipping cost, or refund will be handled according to the circumstances of the order and our applicable policies.
10. Damaged or Tampered Packages
If your package appears visibly damaged or tampered with at the time of delivery, we recommend taking clear photographs or recording a video of the package before opening it.
For damaged, defective, or incorrect products, please follow the procedure described in our Refund, Return & Exchange Policy.
We strongly recommend recording a continuous unboxing video before opening the package, particularly if you suspect that the product may be damaged, defective, or incorrect.
The unboxing video may be used as supporting evidence while reviewing a claim.
11. Order Cancellation
Customers can request cancellation of an order at any time before the order is shipped or fulfilled.
Once an order has been shipped, cancellation may no longer be possible.
If an order has already been shipped, the customer may request a return after delivery, subject to the conditions of our Refund, Return & Exchange Policy.
12. Returns & Exchanges
Returns and exchanges are governed by our Refund, Return & Exchange Policy.
Our current policy provides an eligible 7-day return window from the date of delivery, subject to the conditions specified in that policy.
Products must generally be unused, unwashed, and returned with their original tags and packaging.
Please review our Refund, Return & Exchange Policy for complete information before placing an order.
13. Contact Us
For questions regarding shipping, delivery, tracking, or an undelivered order, please contact us:
Email: contact@outsyn.in
Phone: +91 92174 87733
Please include your Order ID when contacting us about an existing order so that we can assist you more efficiently.
